Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label that will be sent after approval of return. If you use the prepaid shipping label, the shipping cost will be deducted from your store credit to cover shipping charges.

To start a return, you can contact us at clothedndignityboutique@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at clothedndignityboutique@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
JEWELRY, ACCESSORY, AND MASK SALES ARE FINAL. These items have been inspected before shipping. No returns or exchanges. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale/discounted items or gift cards.

Exchanges
CLOTHING: Returns are only for store credit. Items to be returned must be unwashed, unworn, with tags still attached, and in its original packaging. All returns must be postmarked within 14 DAYS of delivery. Customer will receive merchandise credit. We reserve the right to refuse a refund if the item appears to be damaged by the customer. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please note: when shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. Clothed in Dignity Boutique is not responsible for lost items. Once your return is received, please allow 5-7 business days for this to process. Store credit will be issued back via email.

Questions? Need help? Don't hesitate to contact us!